Hospital Management Handbook

The hospital administration plays a crucial role in providing high-quality healthcare and Ensuring Patient Safety. The director of the hospital is the person who has the main responsibility for the leadership of the health institution and the Coordination of all departments and their personnel. So, the role of the hospital manager requires the necessary competencies and skills to competently manage medical and administrative processes. In this article, we will explore the most important qualifications and skills that a hospital manager should have, and how his presence contributes to improving the quality of Health Service and achieving the goals of the institution.

The concept of hospital management

Hospital management is the set of operations and activities that take over the supervision, organization and planning of internal and external operations in a hospital. The management of Hospitals aims to ensure the provision of high-quality and effective health services to patients and to meet the needs of society. Hospital management includes many functions and tasks such as strategic planning, budget and finance, human resources management, marketing and Public Relations, quality and Safety Management, Organization of medical and nursing operations, management of health technology and Information, Risk and disaster management, cooperation with government agencies and the local community. The hospital manager has overall responsibility for the overall management of the hospital, applies appropriate policies and procedures, directs and coordinates the hospital's working teams, ensures the achievement of institutional goals and the provision of optimal health care to patients. In general, the concept of hospital management aims to ensure the organization and coordination of all aspects related to health and administrative processes within the hospital, improve the quality and effectiveness of healthcare, enhance cooperation between working teams and comprehensively achieve the hospital's goals

The objectives underlying the management of hospitals

Hospital management works to achieve a set of goals that contribute to the provision of high-quality health services and meet the needs of patients and society in general. Among the main objectives underlying the management of hospitals are:

Providing quality healthcare: hospital management aims to achieve the highest quality in providing health services to patients, by providing qualified and trained medical and nursing teams and using modern medical technologies and equipment.
Increasing access to health care: hospital management seeks to increase the hospital's ability to accommodate patients and meet their medical needs, and provide health care to as many individuals in the community as possible.
Ensuring the safety and security of patients: the hospital management works to ensure the safety of patients and provide health care in a safe manner, by implementing the necessary prevention procedures and measures to reduce risks and deal with medical errors.
Effective resource management: hospital management aims to achieve the best use of available resources, including human and financial resources, medical equipment and consumables, in order to achieve efficiency and economy in the provision of Health Services.
Improve patient experience: Hospital Management strives to provide a positive patient experience by providing a comfortable and professional environment and respectful and professional treatment of patients and their family members.
Continuous development : hospital management develops the processes, systems and technologies used in the hospital, improves performance and efficiency and adopts modern practices in the field of healthcare.
Communication and cooperation: the hospital management seeks to build cooperative relationships and effective communication with third parties such as government agencies, health authorities and the local community, in order to enhance cooperation, exchange knowledge and improve healthcare services.

What is the nature of work in hospital management

The nature of work in hospital management requires managers and administrators to perform a set of tasks and duties to achieve the goals of the hospital and ensure the effective and orderly conduct of work. The nature of work in hospital management includes:

Planning and organization: the hospital management has to develop long-term and short-term plans and strategies to achieve the hospital's goals. This includes the planning of human, financial and technological resources, the organization of internal processes and procedures of the hospital.
Human resources management: working in hospital management requires dealing with employees, managing human resources issues such as recruitment, training and development, performance evaluation, public relations management, and solving all problems related to employees within the hospital.
Financial management: the hospital management must manage the budget, expenses, revenues, accounting and financial planning. Managers need to be able to understand and analyze financial reports and make strategic financial decisions.
Monitoring and follow-up: the hospital management must monitor performance, quality and compliance with health standards, policies and laws. This includes managing the quality system, evaluating performance, implementing correction procedures and continuous improvement.
Communication and coordination: the hospital management is required to communicate and coordinate with all departments, employees, concerned external parties such as government agencies, suppliers, patients and their families. This includes coordinating health services, dealing with complaints and problems, and providing a work environment that promotes cooperation and works in the public interest of the hospital.
Risk management: the hospital management is required to identify and assess health and occupational risks and take the necessary measures to prevent them and to deal with them when they occur. They must have strategies to manage risks and ensure the safety of patients and staff

What are the tasks and responsibilities of the hospital director ?

The manager in a hospital is the person responsible for the overall management and leadership of the hospital. The manager fulfills the objectives of the hospital, directs daily operations and makes strategic decisions to ensure the delivery of high-quality healthcare and achieve institutional success.

The hospital director has a wide range of responsibilities and duties, including:

Setting the vision and strategy: the director's tasks include setting the vision and strategic goals of the hospital and making plans to achieve them.
Day-to-day operations management: the manager manages the day-to-day operations of the hospital, including organizing the work schedule, allocating the necessary resources, and directing the medical and administrative teams.
Human Resources Management: the manager oversees the human resources management of the hospital, including recruitment, appointment, training and professional development, performance management, salaries and bonuses.
Financial planning and budget: the director is responsible for drawing up the hospital's annual budget, monitoring expenses and revenues, managing budget compliance and directing the necessary financial investments.
Quality and safety assurance: the manager is responsible for ensuring quality and safety in the hospital, including the application of sanitary standards, Quality
Assessment and continuous monitoring, the application of safety procedures and Risk Reduction.
Public relations and communication: the manager deals with public relations and communication with external parties, such as government agencies, partners, patients and their families, and represents the hospital at external events and events.
Decision - making: the manager makes strategic and tactical decisions important for achieving the hospital's goals, relying on available data, information, legal and ethical guidance.
Development and innovation: the director works on the development of the hospital, improving the processes and adopting new technologies and innovations to enhance the health services provided.
Crisis and Emergency Management: the manager is responsible for planning and preparing for health crises and emergencies, implementing response strategies and dealing with emergency situations effectively.
Team development: the manager works on the development and guidance of the hospital's staff, promoting cooperation and teamwork, motivating competencies and developing team capabilities.

The most important qualifications and skills that a hospital manager should have

The hospital manager must have a set of important qualifications and skills, the most prominent of which are:

Medical knowledge: the manager must have extensive knowledge of medical concepts and practices, so that he can understand and evaluate the health services provided and make appropriate decisions.
Managerial ability: the manager must be able to effectively manage resources and processes, including planning, organizing, coordinating, controlling, and achieving corporate goals.
Leadership skills: the manager must be a strong and inspiring leader, able to motivate and guide teams and build a motivated and committed team to achieve the common vision.
Effective communication: the manager must have strong communication skills, be it in communicating with the medical and administrative team or with patients, their families and third parties.
Managerial and financial skills: the manager must be familiar with the principles and methods of human and financial resources management, be able to prepare and control the budget, manage costs and achieve financial balance.
Organizational skills: the manager must be able to organize processes, set priorities, organize the schedule and allocate resources effectively.
Flexibility and adaptation: the manager must be able to adapt to rapid changes and be flexible in the face of various challenges in the field of healthcare.
Knowledge of regulations and laws: the manager must be familiar with the regulations and laws related to healthcare, have the ability to comply with them and ensure compliance in the hospital.
Strategic thinking: the manager must be able to think strategically and make strategic plans to achieve the long-term aspirations and vision of the hospital.
Decision-making skills: the manager must be able to make decisive and appropriate decisions under work pressures and healthcare challenges.

Youstina Adel

July 31, 2023